Help & Support

Get help on any issue you're having, check out the FAQ, join our Discord, or email us.

Billing Support

If you're looking for help with billing, the best way to get support is through our support email.

Technical Support

If you're having technical issues, the best way to get support is through our support email.

Frequently asked questions

Can’t find the answer you’re looking for? Take a deeper look on our help centre.

What bitrate / resolution(s) do you support?
We don't put any restrictions on the input stream, meaning if the input source supports it, so do we! Be mindful that some of the destination services may have some limitations on what resolutions they support.
Can I schedule videos to stream at a certain time?
We don't currently support streaming pre recorded content (unless it is streamed live through one of our input platforms). If this is something you would like to see, feel free to create/upvote any suggestions you have on our feedback site.
Why have I been charged for another year / month?
All plans are subscriptions, so they will automatically renew on the subscription term.
How can I cancel my subscription?
Sorry to see you go! It's easy to cancel your subscription from the Subscription page. You can follow these instructions if you get stuck.
What is your refund policy?
We offer refunds for initial subscriptions within 14 days of the purchase date. After that, we'll work with you to find a satisfactory solution if you're not completely happy with our service. Contact our support team to request a refund, and we'll process it as quickly as possible (usually within 10 business days).